Patient’s Bill of Rights and Responsibilities

Each patient treated at Robinwood Surgery Center has the right to

• respectful care given by competent personnel with consideration of his/her privacy concerning his/her own medical care;
• be informed of his/her rights;
• participate in the development and implementation of his/her plan of care;
• make informed decisions regarding his/her care;
• be given the name of his/her attending physician, the names of all other physicians directly assisting in his/her care, and the names and functions of other healthcare persons having direct contact with the patient;
• have records pertaining to his/her medical care treated as confidential;
• know which Surgery Center rules and regulations apply to his/her conduct as a patient;
• expect emergency procedures to be implemented without unnecessary delay. In the event of the need to transfer to another facility, the responsible person and the receiving facility will be notified prior to transfer.
• good quality care and high professional standards which are continually maintained and reviewed;
• appropriate assessment and management of pain;
• full information in layman’s terms concerning diagnosis and treatment. If it is not medically advisable to give this information to the patient, the information shall be given to the responsible person on his/her behalf.
• information on after-hour and emergency care;
• give an informed consent to the physician prior to the start of a procedure;
• be advised of participation in a medical care research program or donor program. The patient shall give informed consent prior to participation in such a program; a patient may also refuse to continue in a program despite having given informed consent to participate.
• refuse drugs or procedures and have a physician explain the medical consequences of the refusal of drugs or procedures;
• be free of restraints of any form which are not medically necessary;
• medical and nursing services without discrimination based upon age, race, color, religion, sex, national origin, handicap, disability, or source of payment;
• have access to an interpreter whenever possible;
• be provided with, upon request, access to all information contained in his/her medical record;
• accurate information regarding the competence and capabilities of the organization;
• receive information regarding methods of expressing suggestions or grievances to the organization;
• information regarding fees for services and payment policies;
• be informed that since procedures performed at the Robinwood Surgery Center are elective procedures, the Center does not honor Advance Directives. Should you have questions, please feel free to ask.
• receive information regarding Advance Directives upon request;
• be informed that the contact information to the Office of the Medicare Beneficiary Ombudsman is 1-800-Medicare and/or www.medicare.gov/ombudsman/resources.asp
• be informed of the address and phone number to file a complaint:

Each patient treated at Robinwood Surgery Center has the responsibility to

• follow instructions given by his/her surgeon, anesthesiologist, and nurse regarding preoperative and post-operative care;
• provide the Surgery Center staff with all information regarding third party insurance coverage;
• fulfill his/her financial responsibility, for all services received, as determined by the patient’s insurance carrier and the Surgery Center;
• notify the Robinwood Surgery Center if you have an Advance Directive.